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Portfolio of Services
Our services portfolio includes a full complement of cost-efficient e-government
solutions and enterprise "best practices" to best meet customers’ varied
IT projects, as follows:
IT Systems Hosting Services
- The AITC has experience with all major operating systems for both mainframe and open systems platforms and we offer a wide range of platform hosting including Web hosting services. AITC hosting services also includes a variety of data storage options such as direct access storage device (DASD), remote data vaulting for disaster recovery, as well as near-line and off-line tape storage. A variety of computer output services such as print and CD-ROM creation are also offered. AITC operates 24 hours a day, 7 days a week, 365 days a year. Our state-of-the-art tools and computing environment combined with an experienced IT staff, provide a processing infrastructure that is highly scalable, reliable, and secure. The AITC follows the Information Technology Infrastructure Library (ITIL) management processes for information technology service management (ITSM). The AITC has formal processes in place for customer contracts (service level agreements (SLAs) and operations and management (O&M) plans) to clearly define customer expectations. The AITC supports incident management via a certified professional on-site service desk that supports customers nationwide. The software utilized by the service desk is Web-based and provides immediate notification and response. Customers also access the service desk via a toll free number. Inquiries and problems are responded to quickly and customers are kept informed as to the status of their inquiries. The AITC service desk consistently receives high marks in response to our annual customer satisfaction survey. A formalized process is established for problem resolution that focuses on root cause(s) for production outages with the goal of preventing recurrence. Configuration management ensures that physical and logical configuration items (CIs) are documented to facilitate changes and aid in incident response. The AITC utilizes available testing platforms and processes to ensure new releases of software, operating systems, or other technological changes are tested prior to introducing them into production. AITC is staffed with a professional capacity planning staff to assist our customers in maximizing their IT investments and better plan for the future. AITC also provides systems architecture design and consulting services. As a fee-for-service provider, the AITC has mature financial management processes in place that enable us and our customers to be aware of cost implications as needs evolve. The AITC has a structured approach toward change management. Every change introduced into our environment requires a formal request for change that is reviewed by customer and/or AITC change control boards (CCBs). Platform hosting services include: Infrastructure management (i.e., hardware, software, network, storage, database, etc.); Capacity management; Configuration management; Change management; Release management; Service level management; Availability management; Incident/Problem management; and Service desk management.
Information Assurance - All data and applications are stored on secure servers in a secure environment, and protected using intrusion detection systems and other security safeguards. Certified security professionals manage security operations and independent government and private organizations regularly review AITC’s security program. VA’s Office of Cyber Information and Security has determined that the AITC has properly implemented system security controls and that a satisfactory level of security is present to receive a "full accreditation" level of security certification. AITC stands ready to assist customers in navigating the evolving requirements of certification and accreditation (C&A) to include security planning and continuity of operations. Our information assurance programs include: Center-wide security planning; site accreditation; 24-hour monitoring; certified security professionals; and independent audits and reviews.
IT Services Continuity Management
- A key component of safeguarding our customers’ important information is business continuity planning (BCP). Customers can take advantage of AITC’s proven business continuity programs, including disaster planning and application recovery, utilizing electronic data vaulting. Customers may choose from any of our three standard service offerings (mission critical, essential support or routine support) or we will gladly negotiate special needs for individual customers. AITC exercises its COOP plans on an ongoing basis. Near zero data loss and fast recovery times are available. Our assets and services include: Certified business continuity professionals; risk assessments and business impact analyses; comprehensive disaster recovery planning; off-site storage of vital records and data; and continuity of operations (COOP) services.
Data Conversion and Data
Interfacing
- AITC is experienced at converting data from legacy systems to new applications, migrating a customer’s applications
processing from one processing center to our Center, and also
consolidating processing of applications onto larger servers. AITC also
uses middleware for commercial messaging and queuing that provides the
flexibility and scalability to allow true application integration. The
middleware serves as a universal application connector; enabling programs
to communicate across a network of unlike components, such as processors,
operating systems, subsystems, and communication protocols, using a simple
and consistent application programming interface (API) across all
platforms. AITC’s core competency allows us to: convert data; migrate applications; employ middleware; and consolidate processing.
Configuration Management
- AITC has a certified methodology for providing configuration management planning and implementation within the
life cycle of a software project. We have implemented Enterprise
Resource Planning (ERP) applications. This certified methodology
enables software professionals in government and industry to develop and
improve their ability to identify, adopt, and use sound management and
technical practices for delivering quality software on schedule and at a
reasonable cost.
Application Management
- The AITC supports commercial off-the-shelf (COTS) packages and customized solutions for VA and other Federal government customers. Application management skills include project management (certified PMP and VA Level III project managers who utilize earned value management to monitor the “health” of projects), software design, development, testing, documentation, and maintenance activities surrounding the integration of commercial, AITC, or customer-developed application software. Specific application competency skills in the Open Systems environment include Active Server Pages (ASP), Visual Basic (VB) applications, Java applications, Java Server Pages, Java client server applications, PHP Web sites, PERL, etc. The AITC also provides application support on the IBM Z900 utilizing COBOL, JCL, TSO and CA7 job scheduling skills. Applications software responsibilities include: custom development; commercial software implementation; maintenance services; enhancement services; and release management services.
Acquisition Services
- Our highly skilled contracting staff manages complex IT acquisitions which include hardware, software, and services. As a Federal acquisition center, the AITC is partnered with VA’s Office of Acquisition, and as the Acquisition Center of Excellence, operates under the name BuyIT.gov. From planning through closeout, our experienced senior contracting officers deliver comprehensive acquisition solutions and services to VA and other Federal agency customers, at nominal fees among the most competitive in Federal government. Our assets include: warranted contracting officers; unlimited procurement authority; readily available multiple, quick reaction contract vehicles for IT services; support services from solicitation and award to routine post-award procurement services; delegation of authority to your agency’s contracting activity to place task orders against our BuyIT.gov contracts; and ready access to ID/IQ contracts with the world’s leading IT firms.
Customized and built-to-order, scalable applications, leveraging the latest in Web-based
platforms:
CCPC Lockbox:
A customized solution to automate and consolidate VA’s medical payments processing
using a Web browser.
Workers's Compensation/Occupational Safety and Health MIS:
Control your agency's worker's comp and occupational health claims with one program.
NARA Center for Information Processing:
Customers throughout the world can securely log in to NARA's legacy application over the Internet
using a browser-based interface.>
Technical Architecture: The AITC maintains a state-of-art technological infrastructure.
For more information, please click here.
Rate information
For customer-focused IT services that get the job done at the best price, Federal
agencies have a resource within the government - VA's Austin Automation
Center. Call at 512.326.6005, or e-mail us to find
out how we can serve you.
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