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Benefits of choosing AITC as your IT business partner include:
Emphasis on Industry Best Practices - Our AITC team is committed to providing customers with high quality, efficient, and reliable data center services at competitive rates. We qualify and quantify our operating efficiencies and best practices by contracting with independent consultants to compare our costs and operating efficiencies against other Federal government and private industry data centers. We have also implemented a program of enterprise best practice initiatives with our major vendor partners.
Customer-Proven, Cost-Saving Solutions - Our team consistently recommends cost-saving solutions to customers that
have ultimately saved millions of dollars over the life of their contracts.
- AITC staff performed extensive analysis of VA’s
Financial Management System (FMS) and developed performance
improvements that reduced overall central processing unit (CPU)
requirements by 15%.
- Through collaborative efforts with Veterans Health Administration
(VHA), VA Financial Services Center (FSC), and Bank of America, the AITC developed a Web-enabled Consolidated Co-payment Processing Center (CCPC)-Lockbox to assist VHA in improving the collection and handling of medical debt co-payments and issuing millions of patient statements. This streamlined process was estimated to save VA approximately $11 million in the first year. As a result of its success, VHA has requested AITC to develop a similar EDI application for a third party process.
- AITC staff modified the monthly processing schedule for NARA's National Archive Registry System resulting in a 40 percent reduction in
processing time.
- AITC staff migrated all of Federal Highway Administration's processing to the AITC and saved the customer approximately $15 million over 3 years by implementing the best value, cost-effective processing solution.
Customer Relationship Management Program - We’re committed to providing a service that brings you value and guaranteed
satisfaction. We also assign a customer relationship manager (CRM) who is responsible for overseeing project management, system architecture,
and coordinating deliverables. Your CRM will act as your advocate in the process and ensure your satisfaction with the final solution.
Franchise Fund - as we grow our business, customers significantly benefit through economies
resulting from an expanded customer base and shared platforms. Our
goal is not only to process data, but also to partner with our
customers. Through this partnership, we help them control costs and implement new business solutions, ensure quality, and add value to their mission.
Performance Based Service Level Agreements - Contracts are negotiated with customers to include clear and measurable performance agreements. Guaranteed services include performance credits if service levels are not met. Data on performance is reported to customers monthly. AITC actively monitors both its performance and the status of contract charges. When anomalies are identified, these are reviewed and corrected.
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