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Emphasis
on Industry Best Practices – Our AAC team is committed to providing customers with
high quality, efficient, and reliable data center services
at competitive
rates. We qualify and quantify our operating efficiencies and
best practices by contracting with independent consultants to compare our
costs and operating efficiencies against other Federal government and
private industry data centers. We have also implemented a program of
enterprise best practice initiatives with our major vendor
partners.
· Total Information Assurance - Ensuring the protection, integrity, and security of customer data is of critical importance at the AAC. All data and applications are stored on secure servers in a secure environment, and protected using intrusion detection systems and other security safeguards. Certified security professionals manage security operations and independent government and private organizations regularly review AAC’s security program. Backup versions of all data are securely maintained off-site, and our disaster recovery protocols are tested annually to ensure they work not only on paper, but also in practice.
· Customer Business Continuity –
AAC has contracts in place to handle off-site storage and hot and cold site recovery of computer operations in the event of a physical disaster that destroys the Center’s ability to operate. AAC also has business continuity plans to ensure human resources needed to support ongoing operations are available during a disaster. AAC also conducts an annual test to validate the availability and operability of the hot site and the validity of our processes and procedures.AAC staff performed extensive analysis of VA’s Financial Management System (FMS) and developed performance improvements that reduced overall central processing unit (CPU) requirements by 15%.·
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Through collaborative efforts with Veterans Health Administration (VHA), VA Financial Services Center (FSC), and Bank of America, the AAC developed a Web-enabled Consolidated Co-payment Processing Center (CCPC)-Lockbox to assist VHA in improving the collection and handling of medical debt co-payments and issuing millions of patient statements. This streamlined process was estimated to save VA approximately $11 million in the first year. As a result of its success, VHA has requested AAC to develop a similar EDI application for a third party process.· AAC staff modified the monthly processing schedule for NARA's National Archive Registry System resulting in a 40 percent reduction in processing time.
· AAC
staff migrated all of Federal Highway Administration's processing to
the AAC and saved the customer approximately $15 million over 3 years
by implementing the best value, cost-effective processing
solution.
· Customer Relationship Management Program –
We’re committed to providing a service that brings you value and guaranteed satisfaction. We also assign a customer relationship manager (CRM) who is responsible for overseeing project management, system architecture, and coordinating deliverables. Your CRM will act as your advocate in the process and ensure your satisfaction with the final solution.· Franchise Fund –
as we grow our business, customers significantly benefit through economies resulting from an expanded customer base and shared platforms. Our goal is not only to process data, but also to partner with our customers. Through this partnership, we help them control costs and implement new business solutions, ensure quality, and add value to their mission.Reviewed/Updated: July 28, 2004
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